1. Payment
All orders, whether they are on pre-order or not are subject to full payment at the time of order. If you are ordering product(s) on pre-order you will be securing the item(s) at an often heavily discounted price prior to them becoming publically available. Payment can be made via either credit card, PayPal or Bank Transfer.
2. First In First Out (FIFO)
We make every effort process and ship all orders as they become available however when you place a pre-order your order will processed and shipped in the order that it was received by our system.
3. Change of Details
Due to the nature of pre-ordered items there can often be a delay before shipping and delivery of the item(s). If your contact or delivery details change prior to the shipment of your item(s) please notify us via our contact page.
4. Cancellation and Returns
If you need to cancel your pre-order then please notify us via our contact page.
i. If the cancellation request is received prior to the item(s) being shipped then you will receive a full refund once the request has been processed.
ii. If the cancellation request is received after the item(s) being shipped then you will receive a full refund for the items once the request has been processed, however you will be liable for the associated delivery and return shipping costs
5. Estimated Release Date (ERD)
With any item(s) that is offered on pre-order we will provide an estimated release date. This is the date that we expect to start shipping the item(s). Due to unforeseen circumstances this ERD may be subject to change. In the event that this change is considered significant then we will notify you via email to keep you updated on progress.
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